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You know better than anyone how important it is to have an omnichannel presence, which is why you always use WhatsApp, Facebook and Instagram to attract, convert and chat with customers. However, you also recognize that with so many messages coming from different places, it is easy to become disorganized, lose information, and have misunderstandings whether in front of your consumers or internally. But did you know that with WhatsApp CRM software you can have all your clients' information from different social networks organized in one place? What is a CRM Software for WhatsApp, Facebook and Instagram? First let's understand what CRM software as such is all about.
Many people may already know what the acronym CRM (customer relationship management) is about, but not what CRM software does. So we give you a brief summary. CRM software is a tool made to help large and small companies CU Leads offer their customers a perfect experience, as well as establish better relationships. To achieve such a task, an integrated CRM for , Facebook and Instagram provides a complete overview of all our customer interactions, track sales, organize and centralize information and will improve collaboration between different teams. That is what every company should expect from software of this category.
These functions are to receive data, store, organize and segment automatically. Specifically, a good CRM fulfills these functions: Simplifies monotonous tasks and repetitive tasks. Records and stores basic customer data. It is multi-agent: it allows interaction between all members of your work team even if they are in different places and from any device. It is multichannel: it integrates different communication channels in a single inbox. Allows you to track clients. Enables supervision of the work of agents and collaborators. It is scalable: it adapts to the growth of the company. Processes analytics and statistical reports.
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